neds Privacy Policy — How Your Information Is Collected and Protected

This Privacy Policy applies to neds.world ("neds") and all its digital platforms — including the website, mobile app, and related services. When you create an account, use our services, or get in touch with us, certain information is collected. This policy explains in detail how that information is used, stored, and kept secure.

Neds drafted this policy in Bangla with Bangladeshi users in mind — so every member can understand, in their own language, how their information is handled. We believe transparency is the foundation of trust.

Neds collects two types of information — data you provide directly, and data generated automatically through your use of the service.

Directly provided information includes your name, mobile number, email address, and date of birth submitted at registration. National ID or passport details are collected during KYC verification. Your mobile wallet number is recorded when making payments. Any conversations with our support team are also kept on record.

Information collected automatically includes your IP address, device type, browser, login and logout timestamps, and how long you spent on each page. A full log of your betting activity is also recorded — which matches you bet on, the amounts, timing, and odds.

There are three reasons we collect this information — to manage your account and deliver our services, to prevent fraud and money laundering, and to improve our services for a better experience.

Neds uses your information only for specific, defined purposes — nothing beyond that. The core uses are: account creation and management, payment processing, KYC verification, customer support, and resolving technical issues.

Neds may also analyse your preferences and betting patterns to send you personalised offers and bonuses. You can opt out of these marketing communications at any time — simply use the "Unsubscribe" link in any email or contact our support team.

To promote responsible gaming, neds monitors your betting activity. If unusual or concerning patterns are detected — such as a sudden spike in bets or unusually long sessions — our system may send you an alert.

Neds never sells your data or shares it unnecessarily. However, in certain specific circumstances, limited information may be shared with third parties.

With payment processors — only the minimum necessary information is shared with mobile banking operators such as bKash, Nagad, and Rocket to complete transactions. These providers operate under their own privacy policies.

With technology service providers — certain technology companies support our server hosting, cybersecurity, and analytics functions. All are bound by contractual data confidentiality obligations.

With law enforcement agencies — we may be required to share specific data in response to court orders, formal government requests, or legal obligations. In such cases, only the minimum information requested is disclosed.

With game content providers — for Live Casino and slots, game providers may access limited session data, but not your personal identification details.

Neds does not retain your data for longer than necessary. All data is kept secure while your account is active. After account closure, certain information may be held for a defined period solely to meet legal obligations.

Financial transaction records are generally retained for 5 years, in line with anti-money laundering regulations and tax authority requirements. KYC verification documents are kept for 3 years after account closure. Betting history may be retained for up to 2 years.

Once these retention periods expire, your data is permanently deleted or anonymised in a way that makes it impossible to identify you.

Neds takes multiple technical and procedural measures to protect your data. Every connection is secured with SSL/TLS encryption. Passwords are never stored in plain text — a strong hashing algorithm is used instead.

Our databases are encrypted and stored on secure servers. Your payment and personal information is only accessible to designated team members on a need-to-know basis — no unauthorized staff can view it. Regular security audits are conducted to maintain these standards.

Two-step OTP verification is enabled on all accounts. If an unusual login is detected — from a new device or an unfamiliar location — an automatic alert is triggered. If suspicious activity is identified, the account is temporarily locked and the member is notified.

Neds uses cookies on its website and app. Cookies are small text files stored on your device that help improve the quality of our service. neds uses four types of cookies:

Essential cookies are required for the service to function — login sessions and security tokens fall into this category. Performance cookies collect page loading speeds and crash reports. Functionality cookies remember your language preference and settings. Analytics cookies help us understand which parts of the site are used most.

You can disable non-essential cookies from your browser settings, though some features may not work as expected if you do.

As a neds member, you have several rights over your personal data. To exercise any of these rights, email us at support@neds.world or reach out via live chat.

Neds strictly enforces an 18+ policy. No service is provided to anyone under 18, and no data is collected from minors. If an underage account is identified, it is immediately closed and any collected data is deleted.

If you're aware of a minor using neds, please report it to support@neds.world. We will take prompt action.

Neds may update this Privacy Policy from time to time. For any significant changes, you will be notified via the email registered to your account or through a notice on the platform. Continued use of the service after any changes constitutes acceptance of the updated policy.

For any questions or complaints regarding this Privacy Policy support@neds.worldContact us. Our team is available 24/7 in Bangla to help.